• Q: Do I need to provide any personal payment information to Glamily for gifts redeem？

A:  No. Glamily never asks anyone for personal payment information. Everything from GLAMILY is free, including shipping.

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• Q: How can I earn more points?

A: There are many different ways for you to earn points. You can earn points by posting viral posts, referring friends, participating in content creation challenges, and with more interactions with Glamily! Check out this page for more details.

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• Q: How will I know if I won a gift?

A: If you win, we will notify you of the gift you’ve won and the next steps to do to receive your gift and to be able to further apply for more! ​

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• Q: What are Glamily Glam Gifts? How can I get them?

A: Glamily Glam Gifts are gifts sent by Glamily for free to all users. There are no additional fees added for applying or shipping. To apply, you need a certain amount of Glamily points and experience level. The requirement for each gift may vary. *Each competition for gifts may vary in detail so please make sure to check the rules specifically for the gift you are applying.*

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• Q: What are Glamily rewards? How can I get them?

A: Glamily rewards are free gifts sent by Glamily. There are no additional fees once redeemed. To obtain the reward, you need a certain amount of Glamily points and experience level. The requirement for each gift may vary.

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• Q: What is the difference between reward and Glam Gifts?

A: Rewards are products you gain through exchanging Glamily points, which can be earned by being active in our app! Glam Gifts are free products you may earn through a contest and application (you do need to use a certain number of Glamily points and experience level in order to participate).

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• Q: How to submit a review for a Glam Gift I got?

A: Go to Account->Applied Gifts, and find the gifts you have received waiting for review. Follow the instructions to submit your review.

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• Q: I got an invalid address notification. What should I do?

A: It means we cannot find your address in the carrier's (USPS) system, you may double-check the address at here and update your shipping address accordingly. 

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• Q: Why do I have to resubmit my review?

A: There are several reasons why you might have to resubmit a review. There may be an upload error, you only need to re-upload if there are technical issues. Your review may not meet our *community guidelines* meaning they include inappropriate content. Your review will be judged by 100 random Glamily users anonymously. If you failed to receive a 3 out of 5 stars, you will have to resubmit a new review.

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• Q: Why do I want to tag a product in my post?

A: This is the easiest way to help your post audience to buy or view the product(s) information related to your video. So, tag products as many as you can while you are posting a video on Glamily.

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• Q: How can I track my redeemed reward?

A: Go to Account->Rewards, and click the reward you want to track for detailed information.

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• Q: What’s the cart showing on a post?

A: The cart contains all the products tagged by the user who made the post. ​

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• Q: What if the products are damaged or missing?

A: A damaged or missing package may be due to multiple reasons. It’s rare but may definitely happen. Unfortunately, we cannot replace or resend products due to the concern with the limited amounts of products we have in stock. We deeply apologize for the inconvenience and hope that the next product you receive will be nothing but perfect!​

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• Q: Can I cancel my order and get my points back?

A: You can apply to cancel an order if the order has not been shipped; however, canceling the order will not get your points back. ​

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​For anything else, please Email Glamily. 

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